Advice and Support
Frequently Asked Questions
What if one of my care team goes on holiday, or is ill?
We have a small reliable team which makes it easy to cover for one another during these periods. The fact that you’ll have a good working relationship with three or four of them means that you’ll never be without a familiar face.
What if my live-in carer leaves?
Our aim is to ensure that you have a small team of familiar live-in carers so that if one leaves, goes on holiday or falls ill, you can be cared for by another live-in carer who you are familiar with and who knows your needs well.
If you have a new live-in carer, one of the office team will visit to ensure that they are settling in well, and you with them.
What if I don’t get on with one of my carers?
This is unlikely but does happen occasionally. Simply let us know, sooner rather than later, and we’ll match you with an alternative social care professional.
How do I know if I’m entitled to financial help?
One of our office team – Kim Floyd, a qualified social worker – offers an additional service (free of charge) to all our clients to make sure they are accessing all entitlements that they are eligible for, including Attendance Allowance and Blue Badge parking. She can complete the paperwork on your behalf if you wish.
What qualifications do your care professionals have?
Our social care professionals are hand-picked to ensure that their values match those of FiNN Homecare. The whole team have enhanced DBS certificates and are expected to complete both statutory and additional training.
How do I know you are looking after my loved one properly if they can’t tell me that themselves?
After each visit, our social care professionals write up their care notes on a mobile app, which includes important details like what the client had for lunch, what medicines they were given, and when. Through the app, pre-approved family members can see all the care notes and communications about their relative.
Useful Links and Resources
GOV.UK
The best place to find government services and information
Dementia UK
Dementia UK is a charity that provides Admiral Nurses for families affected by dementia. With the support of Dementia UK, families facing dementia know they’re not alone.
Age UK
Age UK is the leading charity for older people. Visit Age UK today for help, information and advice or to see how you can donate or give support.
Oxfordshire Social and Health Care
Care services and advice for adults and children, including support for carers.
Alzheimers Society
We are the UK’s leading dementia charity, we tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future.
Parkinsons UK
We’re the Parkinson’s charity that drives better care, treatments and quality of life. Because we’re here, no one has to face Parkinson’s alone.
Young Dementia UK
Around 70,800 people in the UK have young onset dementia, which comes with its own unique set of challenges. Find out more with our top five facts.
Sobell House Hospice
We are Sobell House. We are dedicated to providing specialist palliative care and support to adult patients and their family, friends and carers.
Carers Oxfordshire
We support adult carers of someone who lives in Oxfordshire. A carer is a person age 18+ who provides unpaid necessary support to a family member or friend who has a disability, illness, addiction, condition or other need for support.
Care Quality Commission
We’re CQC, the independent regulator of health and social care in England. Use our inspection reports to find and compare services