Frequently Asked Questions

What if one of my care team goes on holiday, or is ill?
We have a small reliable team which makes it easy to cover for one another during these periods. The fact that you’ll have a good working relationship with three or four of them means that you’ll never be without a familiar face.

What if my live-in carer leaves?
Our aim is to ensure that you have a small team of familiar live-in carers so that if one leaves, goes on holiday or falls ill, you can be cared for by another live-in carer who you are familiar with and who knows your needs well.

If you have a new live-in carer, one of the office team will visit to ensure that they are settling in well, and you with them.

What if I don’t get on with one of my carers?
This is unlikely but does happen occasionally. Simply let us know, sooner rather than later, and we’ll match you with an alternative social care professional.

How do I know if I’m entitled to financial help?
One of our office team – Kim Floyd, a qualified social worker – offers an additional service (free of charge) to all our clients to make sure they are accessing all entitlements that they are eligible for, including Attendance Allowance and Blue Badge parking. She can complete the paperwork on your behalf if you wish.

What qualifications do your care professionals have?
Our social care professionals are hand-picked to ensure that their values match those of FiNN Homecare. The whole team have enhanced DBS certificates and are expected to complete both statutory and additional training.

How do I know you are looking after my loved one properly if they can’t tell me that themselves?
After each visit, our social care professionals write up their care notes on a mobile app, which includes important details like what the client had for lunch, what medicines they were given, and when. Through the app, pre-approved family members can see all the care notes and communications about their relative.